Meet Randy Pantano

Senior Project Specialist

Proudly Serving Helitech Customers for 7 Years

I am married to my lovely wife, Lynn, with two beautiful daughters, Kaitlyn and Juliana. We reside in Oakville and are very involved in our community through playing sports, YMCA, and church activities. Before joining the Helitech team, I owned a painting and remodeling business for 20 years. I currently have over 17 years of experience in this industry working with inspectors, realtors, engineers, and homeowners.

As a project estimator for Helitech, I take great pride in helping customers understand the issues they are having with their home and the different avenues to go about solving their waterproofing or foundation problem in the Helitech area.

The most important lessons I’ve learned working with homeowners is that faith, trust, and loyalty are essential. Working for Helitech as a Project Specialist to solve homeowners’ problems with the best products available gives me a great sense of satisfaction at the end of the day.

Appointments with Randy

If you have an appointment scheduled with Randy, he will call you in the next few days to get more information and get better prepared for your appointment. Don’t forget to ask Randy about Helitech’s free financing options during your appointment!

Customer Care Team

If you have a signed contract and have not had the work performed yet, please contact our Customer Care Team directly at 314-391-8062 or Please keep in mind this is for customers that have a signed contract but are waiting on the installation date. New customers, please call 800-246-9721 or fill out a contact form to schedule an appointment.

Customer Service

Customer service and getting the job done right the first time is always our top priority. If you have previously had your home worked on by Helitech and need to schedule a follow-up visit, please contact our Customer Service Department directly at 314-391-8229 or It is our goal to take care of any customer service issue within 24 hours during regular business hours (M-F). However, should you need immediate assistance, please call your estimator or designated Helitech contact.

Financing Options

Helitech offers free financing on most jobs, including no-interest option financing, personal loans, home equity loans, and refinancing. Our financing team will work with you one-on-one to come up with the best possible solution to finance your project. Make sure to ask your project estimator about our financing options as all financing will need to be secured at least 2 weeks before your project start date. Click here to learn more about our financing options.

Call Randy at 800-246-9721

Memberships and Affiliations:

  • Better Business Bureau
  • Home Builders Association of Southwestern Illinois


  • 2006 & 2016 Better Business Bureau TORCH Award for Customer Service
  • HBA of SWIL Remodeler of Distinction Award for Waterproofing & Structural Renovation
  • A+ BBB Rating for 30+

Don MO

Cuba, MO

5 star(s)

crew was amazing and Randy as a estimator

Jon Ofallon

O'Fallon, IL

5 star(s)

Cameron did an outstanding job throughout the process keeping us informed and there was open communication at all times. Juan and Jake did an outstanding job to make sure the yard wasnt damaged and did an impressive job with clean up.

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