Terms & Warranty

When you partner with Helitech to heal your home, you are trusting us to secure one of your most valuable assets and have given faith in our expertise. Here, we would like to go over a few items to consider with not only our project and also with any construction project done to your property.

The following section will highlight specific areas to ensure you understand before construction begins. Below will cover terms, what a lien waiver is, and finally why so many customers choose us because of our warranty. While each set of terms and warranty may differ with the type of work performed (waterproofing, foundation repair, concrete leveling, and general construction), below are general items to keep in mind.

Warranty Transfer Form

In order to transfer an existing Helitech Warranty to a new owner, please visit this page on our site, fill out the form, and attach your closing documents. This needs to be filled out and requested by the new owner.

Terms

Personal Property We are respectful and clean. However, Helitech is not responsible for items that must be removed prior to when we start working on your home. This includes tile, carpet, appliances, or anything specifically stated in the contract. All personal property must be covered before Helitech begins. It is a good idea to take pictures of the surrounding work area before any company begins work on your home.

Concrete pour Installation of the Hydraway 2000 system sometimes requires the removal of small portions of concrete flooring, which we then pour back upon completion. We try to match the color of the concrete as much as possible, but an exact match in color may not be possible due to age and type of original concrete.

Bid practice Helitech will provide a written estimate or bid, based on the customer’s wants and needs. This excludes areas that the homeowner does not inform Helitech of during inspection; when in doubt, just ask us! Please keep in mind that instructions on a bid will be in writing as to not confuse or include other areas into the scope of the bid that was not mentioned during the estimating process.

Lien Waiver Helitech will provide a lien waiver upon request by the customer, after receipt and processing of final payment. This document acknowledges that you (the property owner) have paid for the work that was acquired and that Helitech will not file a lien on your property to collect payment.

After going over a few definitions, we also want to make clear that Helitech is responsible for any workmanship that is not up to par with a reasonable amount of time. If you would like a few examples of how we have made right under certain conditions, feel free to contact our customer service manager.

Furthermore, Helitech upholds value for our customers. Many client testimonials have chosen us because of our warranty. Find out more in the next paragraph.

Limited Warranty

You may have a few questions about what exactly our warranty entails. Warranties are meant to protect the homeowner against any failures of our product or workmanship that have been caused after completion. In addition, it is important to understand what our warranty and the term “life of the structure” means.

Life of the structure means if for any reason you leave your home, the warranty is transferable to the new owner after the sale. Helitech will protect your asset, considering work that we have documented as complete, at no cost to you. However, please consider that this does not include cracks due to earthquakes, additional wall movement, or an act of God. Helitech is, however, responsible for any defect in workmanship or material that may have occurred during the initial installation.

Questions?

We are happy to answer any additional customer service and warranty questions you may have. For questions regarding this process, please contact info@helitechonline.com or call the Helitech Corporate Office at 800-246-9721.

5 star(s)

Tony F.

Ste. Genevieve, MO

I just wanted to let you know how pleased we are with the job your team did with our project.

We initially contracted with Woods Basement Systems to solve our issues. After a year and numerous attempts to get the job completed it was not! I reached out to them many times and finally figured out they didn’t want my business. So I emailed your company. Your sales rep assessed the project and we contracted the job on 6/11/17. The job was completed today, 7/24/17.

We were pleased with the sales rep, Chris Watson. He was professional and courteous. I texted him several times and he always responded in a timely manner. The leveling crew, Dean and Cory, were fantastic! They were friendly, informative, and both were professional. They worked diligently to complete the job. I will recommend your company to everyone based on this experience. The only regret I have is not contacting Helitech first! If I had the job would’ve been completed a year ago…lesson learned!

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