5 star(s)
Elsa Johnson
I usually don’t leave online reviews but my recent experience with Helitech has been so positive that I feel compelled to write one. We recently bought a house that has foundation repair work done by Helitech in 2021 that came with a lifetime transferrable warranty. I met with Nick Lanners at the end of May for an inspection to enable the warranty transfer process. While Nick was at our house, I brought up the basement water issue with him (water just poured out whenever it rained). Even though Helitech didn’t do the waterproofing at our house, Nick was very helpful in giving me some pointers regarding what we may try. We eventually decided to spend the money to get our basement waterproofed and obtained several quotes from different companies. We are really glad that we went with Helitech for the project. Nick has been outstanding throughout the process. Frankly, the only reason we went with Helitech is because of Nick. He took the time to explain the work that would be done and is very responsive in returning phone calls, text messages, or emails. He took the time to come to our house a few days before the project was scheduled to begin to make sure our house was ready. He stopped by a couple of times while the project was underway to make sure everything was in order. He even returned several days after the project was completed to help me re-connected our utility sink and washer/dryer. It was a wonderful feeling to have a rep that I feel I can trust and count on. Our project took 4 days to complete. Clayton and his crew were excellent. They showed up on time every day. It was very hot for the four days that they were there, but the crew worked hard every single day and cleaned up after the project was completed. Due to the cost of the project (it was not cheap) and some of the reviews that I read online, I was a little nervous and anxious to go with Helitech. But we are glad that we did. We also had another waterproofing company did a downspout extension project for us last month, and I can tell you that the responsiveness and customer service from Helitech and that other company is day-and-night (no comparison at all). We haven’t had a good rain yet to test and see if the waterproofing actually works. I may need to come back here and edit this review when we have a chance to see how the system holds up to the rain. But as Nick repeatedly reassured me, Helitech guarantees their work and if there are any issues, Nick reassured me that all I need to do is to give him a call. I want to take the time to thank Nick Lanners, Clayton, and his crew for helping us with this project. Based on our experience so far, I would definitely recommend Helitech.
