“Your craftsman, Justin Roberts, appeared on time this morning and repaired our foundation crack. He was neat and clean with his work and explained in detail the process and stages of the work—both before and after the job. It was also necessary for him to clear some framing off the wall on the top side in order to get to the entirety of the interior crack. So that was extra work, which he executed without complaint or extra charges. Justin also recommended additional preventative work around our foundation and the front landscape to better evacuate water during heavy rainfall.
I am hopeful the work will resolve our foundation leak situation and will observe the crack over the next 90 days before restoring the interior drywall. Regardless, I wanted you to know that Justin represented your company in a professional manner, communicated thoroughly to set expectations about the work process and advised me about how to treat the affected area going forward. I felt like he did a nice job in all respects.
I will be in touch with Helitech about additional work in the area of my front lawn to help prevent water pressure on my foundation. Thanks.